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Cancellation & Return Policy – Lake Ayurveda
At Lake Ayurveda, we are committed to delivering authentic, high-quality Ayurvedic products while ensuring a transparent, reliable, and customer-friendly shopping experience. Our Cancellation and Return Policy has been designed to clearly explain your rights, our responsibilities, and the procedures related to order cancellations, returns, refunds, and damaged products.
We strongly recommend that customers carefully read this policy before placing an order to avoid any confusion or inconvenience.
1. Order Cancellation Policy
Lake Ayurveda understands that customers may occasionally need to cancel an order due to changes in plans or purchasing decisions. Our cancellation process is simple and transparent.
1.1 Cancellation Before Order Shipment
You may cancel your order at any time before it has been shipped from our warehouse. To request a cancellation, please contact our customer support team and provide your order number and registered contact details.
Once your cancellation request is verified and approved, the order will be canceled immediately, and the refund process will be initiated.
How to Request Cancellation:
- Email: care@lakeayurveda.com
- Toll-Free Number: 1800 889 0359
1.2 Cancellation After Order Shipment
Once an order has been dispatched or shipped, it can no longer be canceled. In such cases, customers may choose to return the product after delivery by following our Return Policy, provided the item meets the eligibility criteria.
2. Refund Timeline for Cancellations
For all successfully approved cancellations:
- Refunds are processed within 5–7 business days
- Refunds are credited to the original payment method used at checkout
- Processing times may vary depending on your bank or payment service provider
Customers will be notified once the refund has been initiated.
3. Return Policy Overview
At Lake Ayurveda, customer satisfaction is our highest priority. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms outlined below.
Returns are accepted only when products meet the defined eligibility criteria and when return requests are initiated within the specified timeframe.
4. Eligibility Criteria for Returns
To qualify for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original condition
- The original packaging, labels, seals, and tags must be intact
- The return request must be raised within 7 days of delivery
- The product must not be damaged, altered, or tampered with after delivery
Certain categories of products may not be eligible for return due to hygiene, safety, or regulatory reasons.
5. Non-Returnable Items
For safety and quality reasons, the following items are not eligible for returns or refunds:
- Opened or used Ayurvedic products
- Items damaged due to improper handling or storage
- Products with missing packaging, labels, or seals
- Perishable goods and customized or personalized items
- Gift cards, vouchers, or promotional/free products
Lake Ayurveda reserves the right to refuse returns that do not meet the eligibility criteria.
6. How to Initiate a Return
Customers who wish to return an eligible product must follow the steps below:
- Contact our customer support team via email or phone within 7 days of delivery
- Share your order number, product details, and reason for return
- Our support team will review your request and provide return instructions
- Securely pack the product in its original packaging before shipping it back
- Once received, the product will be inspected for quality and condition
Returns sent without prior approval may not be accepted.
7. Return Shipping Guidelines
- Customers are responsible for securely packaging the product to prevent damage during transit
- Shipping charges for returns are generally non-refundable
- In cases where an incorrect or defective product was shipped, Lake Ayurveda will bear the return shipping cost
We recommend using a trackable shipping service for return shipments.
8. Refund Policy for Returned Products
Once the returned product is received and passes quality inspection:
- Refunds are processed within 7–15 business days
- Refunds are issued to the original payment method
- Any shipping charges paid during purchase are non-refundable, except in cases of incorrect or defective items sent by us
If a return fails inspection, the product will be shipped back to the customer without refund.
9. Exchange Policy
At present, Lake Ayurveda does not offer direct product exchanges.
If you wish to purchase a different product, we recommend:
- Returning the original item (if eligible)
- Placing a new order for the desired product
This process allows faster order processing and accurate inventory management.
10. Damaged, Defective, or Incorrect Products
Lake Ayurveda takes utmost care in packaging and shipping. However, if you receive a product that is damaged, defective, or incorrect, we request you to inform us immediately.
Reporting Timeline
- Customers must notify us within 48 hours of delivery
- Clear photos or videos of the damaged or incorrect product must be shared for verification
Resolution
After verification, we will arrange:
- A replacement, or
- A full refund, including shipping charges
at no additional cost to the customer.
11. Delayed or Missing Refunds
If you have not received your refund within the specified timeline:
- Please check your bank or payment provider status
- Contact our support team with your order details for assistance
Refund delays may occur due to bank processing times, holidays, or technical issues beyond our control.
12. Policy Modifications and Rights Reserved
Lake Ayurveda reserves the right to modify, update, or amend this Cancellation and Return Policy at any time without prior notice. Any changes will be effective immediately upon being published on our website.
We also reserve the right to:
- Decline return requests that do not comply with this policy
- Take action in cases of misuse or fraudulent return claims
13. Contact Us
If you have any questions or concerns regarding order cancellations, returns, or refunds, our support team is always happy to assist you.
Lake Ayurveda Customer Support
📧 Email: care@lakeayurveda.com
📞 Toll-Free: 1800 889 0359
Thank you for choosing Lake Ayurveda. Your trust inspires us to deliver excellence, authenticity, and care with every product we offer.
