Refund Policy

At Lake Ayurveda Herbs Pvt. Ltd., we strive to deliver authentic Ayurvedic and herbal products with the highest standards of quality and care. This Refund Policy explains the circumstances under which refunds may be approved. Please read this policy carefully before making a purchase.

General Refund Policy

Refunds are applicable only to products that are eligible for return as per the product description on our website. Certain products, especially those related to health, wellness, and personal consumption, may be marked as non-returnable and non-refundable.

Refunds are processed strictly in accordance with the terms outlined below and are subject to verification and quality checks.

Eligibility for Refund

A refund may be considered only if:

• The product received is damaged, defective, incorrect, or incomplete
• The issue is reported within the specified return/refund window mentioned on the product page
• The product is unused, unopened, and in its original condition (unless the issue relates to damage or defect)
• Valid proof of purchase is provided

Products explicitly marked as non-returnable are not eligible for refunds, except in cases of wrong or damaged delivery.

Non-Refundable Items

The following items are not eligible for refund:

• Opened or used Ayurvedic medicines, herbal supplements, oils, powders, or consumables
• Customised or specially prepared herbal formulations
• Products purchased during clearance sales or promotional offers (unless damaged or incorrect)
• Digital products or downloadable content

Refund Request Process

To initiate a refund request, customers must:

• Contact our support team within the eligible period
• Provide order details, reason for refund, and supporting images or videos if required
• Follow the return instructions communicated by our team

Refund requests not raised through the prescribed process may not be accepted.

Product Verification & Quality Check

All returned products undergo a quality inspection upon receipt. Refunds will be approved only if:

• The returned product matches the original order
• Packaging, labels, seals, and batch details are intact
• The product has not been tampered with or altered

If the product fails the quality check, it will be returned to the customer, and no refund will be issued.

Refund Mode & Timeline

• Approved refunds will be credited to the original payment method
• Refund timelines may vary based on payment mode and bank processing times
• Any discounts, offers, or promotional benefits applied at the time of purchase will be forfeited upon refund

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Please check with your bank or payment provider
• If the issue persists, contact our support team with your order reference

Abuse & Fraud Prevention

Lake Ayurveda Herbs Pvt. Ltd. reserves the right to refuse refunds in cases involving:

• Repeated or excessive refund requests
• Suspicious or fraudulent activity
• Return of incorrect, used, or substituted products

Policy Updates

We reserve the right to amend or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Us

For refund-related queries, please contact:
Lake Ayurveda Herbs Pvt. Ltd.
Email: care@lakeayurveda.com